Legal notice

Website Owner:

• Name or company name: SUITE DREAMS S.L.
• Address: Edificio Don Juan, Ctra. Nacional N-340, km 141, 29691 Manilva (Málaga)
• Email: reservas@cn340suites.com
• Telephone: +34 665 677 830

Spain - Additional Required Information:

• NIF (Spanish tax ID): B10660058
• Andalusian Tourism Register (Registro de Turismo de Andalucía) number: A/MA/01777

Information on Electronic Contracting

Booking Procedures:

Steps to Conclude the Contract: The following steps must be completed to finalise a booking:

• Select dates and room type
• Enter the guest's details
• Review the booking details
• Complete the payment
• Receive the confirmation email

Electronic Document Management:

• Contract Archiving: Booking confirmations are archived in the Amenitiz system and can be consulted there
• Error Correction: Guests can modify or correct their booking information by contacting the establishment and providing the details of the change
• Contract Languages: Bookings are formalised in the local language.

Terms and Conditions:

• Contract Confirmation: Acceptance of the booking is confirmed by online communication, such as email, WhatsApp, etc.

Country-Specific Electronic Contracting Requirements

Spain-Specific:

• Payment Terms: Bookings may be paid by credit card, debit card or bank transfer. Full payment is required at the time of booking unless otherwise specified. For certain rates, a deposit may be required, with the balance payable on arrival. All prices are shown in euros and include VAT and all applicable taxes in accordance with Spanish consumer protection legislation (Royal Legislative Decree 1/2007). Cancellation policies and refund conditions are set out in our booking confirmation and in the terms and conditions.
• Complaints Handling: In accordance with the General Law for the Defence of Consumers and Users (LGDCU), we undertake to deal with any issue promptly. Complaints may be submitted by email to reservas@cn340suites.com or by telephone on +34 665 677 830. We undertake to acknowledge receipt of all complaints within 48 hours and to provide a full response within a maximum of 10 working days. For urgent matters during your stay, please contact reception directly. Official complaint forms (hojas de reclamaciones) are available at the establishment, as required by Spanish law. If you are not satisfied with our response, you may refer your complaint to the relevant consumer mediation service or to the Consumer Arbitration Board (Junta Arbitral de Consumo), as detailed below.
• Legal Guarantees: In accordance with the LGDCU and Spanish consumer protection legislation, we guarantee that our accommodation services will conform to the description provided at the time of booking. Should any service fail to meet these standards, guests are entitled to request the appropriate corrective measures, including repair, replacement, price reduction or refund, as applicable. Hidden defects in our facilities or services that affect your stay are covered by the statutory guarantee provisions. Under Spanish law, the limitation period for actions for breach of contract is five (5) years from the date on which the obligation becomes enforceable (Art. 1964 of the Spanish Civil Code).
• Commercial Guarantee: In addition to the legal guarantees, we offer a service quality guarantee covering the proper functioning of the room's amenities and facilities for the duration of your stay. This includes a prompt maintenance response to any equipment breakdown and the provision of alternatives if repairs cannot be completed within a reasonable time. After-sales service includes assistance with any post-stay queries or issues through our customer service team.
• Contract Duration: For individual bookings, the duration of the contract corresponds to the confirmed booking dates. Group bookings and corporate contracts may have customised duration terms. The contract may be terminated in accordance with our cancellation policy or in cases of force majeure, breach of the hotel rules or non-payment.
• Digital Content: In accordance with the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI – Law 34/2002, the Spanish Information Society Services and Electronic Commerce Act), our digital booking system provides real-time availability, instant confirmation and secure payment processing. The booking platform is optimised for desktop and mobile devices and requires an internet connection and an up-to-date browser for full functionality. Before any booking is made, the user will be clearly informed of the technical steps required to conclude the contract, the languages in which it may be concluded and the means available to identify and correct data entry errors.
• Right of Withdrawal: In accordance with the LGDCU, the right of withdrawal does not apply to accommodation services where a specific date or period of performance has been agreed at the time of booking. This exemption applies to hotel bookings with confirmed dates.
• Consumer mediation: If a dispute cannot be resolved directly, consumers may lodge a complaint with the Consumer Arbitration Board of the relevant autonomous community or municipality. Consumers may also contact the Spanish Data Protection Agency (AEPD) at www.aepd.es on matters relating to the processing of personal data. We undertake to take part in good faith in any mediation or arbitration procedure.

Additional Website Terms

Intellectual Property

• Website Content: Ownership of the website's content and images belongs to SUITE DREAMS S.L.
• Usage Rights: Guests may view and print the content for personal, non-commercial use related to potential or actual bookings

External Links

• Third-Party Websites: Our website may contain links to external websites operated by third parties, including but not limited to:
  • Tourist Information: Websites of local attractions and destinations
  • Transport Services: Airlines, car hire and public transport
  • Partner Services: Restaurant reservations, activities and local services
  • Social Media: Links to our social media profiles and sharing features
• Disclaimer:
  • No Endorsement:
    • Links to third-party websites do not constitute an endorsement of their content, services or business practices. We do not control these external sites and are not responsible for:
    • Content Accuracy: The information provided on external websites
    • Privacy Practices: How third parties collect and use personal data
    • Service Quality: Products or services offered by third parties
    • Availability: The continued operation or accessibility of external sites
  • User Responsibility:
    • Users access external websites at their own risk and should:
    • Review the Terms: Read the terms and conditions of external sites
    • Verify Information: Confirm details independently before relying on third-party information
    • Exercise Caution: Be aware of differing privacy and security practices
  • Reciprocal Links:
    • Links to Our Site:
      • Other websites may link to our home page with prior authorisation. Deep links to specific pages require express written consent.
    • Link Requirements:
  • Appropriate Context: Links must be placed in appropriate travel-related contexts
    • No Misrepresentation: Links must not suggest unauthorised affiliation or endorsement
    • Compliance: Linking sites must comply with applicable laws and regulations

Liability and Warranties

• Website Availability:
  • Service Commitment:
    • We strive to keep the website running continuously and to provide reliable access to our booking services. However, we do not guarantee:
    • 100% Availability: Uninterrupted access to the website
    • Error-Free Operation: Complete absence of technical issues
    • Compatibility: Perfect operation on all devices and browsers
  • Scheduled Maintenance:
    • Scheduled Outages: The website may be temporarily unavailable due to maintenance work
    • Advance Notice: We will try to give advance notice of scheduled maintenance where possible
    • Emergency Maintenance: Urgent technical issues may require immediate interruption of the service
• Accuracy of Information:
  • Content Standards:
    • We make every reasonable effort to ensure the accuracy of the information on our website, including:
    • Room Descriptions: Faithful representation of the accommodation and services
    • Pricing Information: Up-to-date rates and applicable charges
    • Availability Data: Real-time inventory management
    • Property Information: Accurate descriptions of facilities and services
  • Limitations:
    • Dynamic Information: Prices and availability are subject to change in real time
    • Third-Party Information: External content may not be under our direct control
    • Translation Accuracy: Versions in non-native languages may contain minor variations
    • Recommended Verification: Important details should be confirmed directly with the property
• Technical Issues:
  • System Limitations: Our liability for technical problems is limited as follows:
  • Force Majeure: No liability for issues beyond our reasonable control
  • Internet Connectivity: We are not responsible for the user's connection problems
  • Device Compatibility: Limited liability for device-specific technical issues
  • Browser Compatibility: Website optimised for current browser versions
• Technical Support:
  • Best Efforts: We will make reasonable efforts to resolve technical issues promptly
  • Alternative Booking: Telephone booking available in the event of technical issues with the website
  • Limitation of Damages: Liability limited to direct damages actually suffered

Data Protection

• Privacy policy
• Cookie information

Applicable Law and Jurisdiction

• Applicable Law:
  • These terms and conditions, as well as any dispute arising from the use of this website or our services, are governed by Spanish law.
  • Legal Framework:
    • Primary Jurisdiction: Spanish law applies to all contractual relationships
    • Consumer Protection: The LGDCU and related Spanish consumer protection legislation apply
    • LSSI Compliance: This website complies with the Spanish Information Society Services and Electronic Commerce Act (Law 34/2002)
    • International Guests: Rights granted by the consumer protection legislation of the country of origin may apply
    • EU Regulations: Where appropriate, EU regulations supplement Spanish law
• Dispute Resolution:
  • Primary Jurisdiction:
    • Legal disputes shall be submitted to the jurisdiction of the courts and tribunals of Spain, unless:
    • Consumer Protection Legislation: Requires disputes to be settled in the jurisdiction of the consumer's place of residence
    • Consumer Arbitration: The consumer opts for the Consumer Arbitration System (Sistema Arbitral de Consumo)
    • International Treaties: Bilateral agreements provide for different dispute resolution mechanisms
• Alternative Dispute Resolution:
  • Consumer Arbitration: Consumers may request arbitration through the Consumer Arbitration Board (Junta Arbitral de Consumo) of the relevant autonomous community or municipality
  • Consumer Ombudsman: Consumers may contact the Municipal Consumer Information Office (OMIC) in their autonomous community

International Considerations

• Cross-Border Bookings:
  • For international guests, the following additional considerations apply:
  • Currency: Prices shown in euros unless otherwise specified
  • Exchange Rates: Currency conversions are estimates; actual charges may vary
  • International Law: Some international treaties may affect dispute resolution
  • Consular Services: Guests may contact their embassy/consulate for assistance in the event of disputes

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